Your guide to reaching Singapore Airlines' customer support through various channels.
For immediate assistance, call Singapore Airlines' dedicated customer service hotline:
Available 24 hours a day, 7 days a week. Ideal for urgent issues like flight changes, cancellations, or booking problems.
Tip: Have your booking reference, SkyMiles number, and travel details ready to expedite the process.
Prefer not to wait on hold? Use the live chat feature:
Best for quick questions, minor booking adjustments, or when you can't make a call.
For non-urgent concerns or when you need to send documents (like refund requests or medical certificates), email is ideal:
Response time is usually within a few business days. Best for detailed inquiries, complaints, or documentation-heavy requests.
The Fly Singapore Airlines app isn't just for checking in. You can manage bookings, chat with support, and even request callbacks:
Best for on-the-go support, managing reservations, and receiving real-time notifications.
If you're already at the airport and need immediate assistance—like rebooking after a cancellation—visit the Singapore Airlines service desk:
Best for last-minute changes, baggage issues, or special travel needs.
Some regions offer WhatsApp support for Singapore Airlines. This can be convenient for quick, text-based support when traveling internationally:
Best for quick queries when you have limited phone access.
Don't want to wait on hold? Use the callback feature:
Best for busy travelers who don't want to wait on hold.
Traveling abroad? Singapore Airlines has dedicated numbers for different countries. Always check the official website for the correct number in your region:
Best for international travel support and local language assistance.
If you need special assistance due to a disability or medical condition, Singapore Airlines offers dedicated support lines and services:
Best for wheelchair requests, medical accommodations, or traveling with service animals.
Many issues can be resolved without contacting an agent. The Singapore Airlines website offers comprehensive FAQs, booking management tools, and travel advisories:
Best for resolving common issues independently.